One of the most common questions posed by our clients is, “What does a well documented claim file consist of?” Below is our response. Throughout the life of the claim or litigated case, the file activity notes should contain chronological documentation of activities, and the cause and effect of these activities as they relate to

The assessment of coverage is the most important yet frequently brushed over area in claims handling.  Specific to property, professional liability, and employment practices liability, the coverage analysis should outline the counts/actions/allegations in the claim or lawsuit and the application of the coverage document language including effective date of coverage, policy term, named perils applicable,

Claims professionals work in a high stress atmosphere.  COVID has added on even more stressors both personal and professional.  A good day may still result in them having more work than what they started with.  Even your most dedicated and talented staff can have difficulty dealing with these ever-mounting stressors.  In this post, we outline

Litigation expense costs account for the largest portion of overall claims expenses.  If not effectively managed, these costs will cut into the profitability of your book of business.   After years of reviewing the litigation management practices of public entities, risk pools, insurers, and reinsurers there are three commonalities that all successful programs possess.  Panel Counsel